Client Support Specialist (Mandarin Speaker)

Join Guinevere Global Sdn. Bhd., a leading fintech innovator, as a Client Support Specialist in beautiful Bali! We’re seeking fluent Mandarin speakers to provide exceptional support to our international clients. Whether you’re a fresh graduate or an experienced professional, this role offers a unique opportunity to grow your career in a dynamic and innovative environment.

As a Client Support Specialist, you’ll be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. You’ll use tools like Zendesk and Salesforce to manage and track support tickets, and collaborate with our cross-functional teams to resolve issues efficiently. This role is perfect for those who thrive in a fast-paced environment and enjoy building strong relationships with clients.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to international clients, ensuring their needs and concerns are met promptly and professionally.
• Manage and track support tickets using Zendesk and Salesforce, ensuring timely resolution of issues.
• Collaborate with cross-functional teams to resolve complex client queries and problems.
• Maintain accurate and up-to-date client records, ensuring all information is readily accessible to relevant team members.
• Assist in the development and implementation of client support processes and procedures.
• Monitor and analyze support metrics to identify areas for improvement and implement necessary changes.
• Stay up-to-date with industry trends and best practices in customer support and client management.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Fluent in Mandarin, both written and spoken.
• Bachelor’s degree in Business, Communications, or a related field.
• 2-4 years of experience in customer support or client services, preferably in a fintech or international business environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong problem-solving and analytical skills, with the ability to work independently and as part of a team.
• Proficiency in using Zendesk and Salesforce, or willingness to learn these tools quickly.
• Ability to work in a fast-paced, dynamic environment and meet tight deadlines.
• Passion for technology and a desire to grow your career in a fintech innovator.

🛠️ Keahlian

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